FAQs
How long will it take to receive my order?
Most orders are delivered within 7–15 business days depending on the product and your location.
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders over $50.
Where do you ship from?
Our products are shipped from our partner warehouses located in the U.S., China, and other global locations.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order is shipped.
Do you ship internationally?
Currently, we only ship within the United States. & Canada
Why is my tracking number not working?
Tracking numbers may take 2–5 business days to update. Please check again after some time.
My order is delayed, what should I do?
If it has been more than 20 business days, please contact us at [info@ecokaart.com].
What should I do if I receive a damaged product?
Please contact us within 7 days of delivery with photos of the damaged product. We’ll send a replacement or offer a refund.
Can I change or cancel my order after placing it?
Orders are processed quickly. Contact us within 12 hours if you need to make changes.
Will I be charged any customs fees or import taxes?
No, for U.S. orders there are no additional import duties or taxes.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. Our website uses SSL encryption to protect your payment data.
Why was my payment declined?
This can happen due to card issues or mismatch in billing info. Try another payment method or contact your bank.
Can I pay with multiple cards?
No, we only accept one payment method per transaction.
Do you offer returns or exchanges?
Yes, we offer a 5-7-days return policy for unused products in original packaging.
How do I return a product?
Contact us at info@ecokaart.co to initiate a return.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive your return.
Are there any items that can’t be returned?
Yes, sale items, gift cards, and personal care items are non-returnable.
Do you offer size charts for clothing?
Yes, size guides are available on each product page.
Are your products authentic?
All products listed are 100% genuine and verified through our partner suppliers.
How can I contact customer support?
You can reach us at [info@ecokaart.com] or through our contact form.
What are your customer support hours?
We’re available Monday–Friday, 9 AM – 6 PM EST.
Do you have live chat?
Yes, live chat is available on our website during business hours.
I didn’t receive my confirmation email. What should I do?
Check your spam/junk folder. If not found, contact us.
Do you offer any discounts or promotions?
Yes! Join our newsletter to stay updated on special offers and discounts.